Terms & Conditions

Terms & Conditions

Last Updated: 10-3-2025

Welcome to Olivéa! These Terms & Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website and placing an order, you agree to these Terms. If you do not agree, please do not use our services.

1. General Information

Olivéa ("we," "our," or "us") is a skincare brand offering high-quality products. These Terms apply to all users of our website, including customers, visitors, and vendors.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental consent.
  • Provide accurate and complete personal information when making a purchase.
  • Not use our products for any illegal or unauthorized purpose.

3. Orders & Payment

a. Order Process

By placing an order, you agree that:

  • All purchases are subject to availability.
  • We reserve the right to refuse or cancel an order at our discretion.
  • Prices and promotions are subject to change without prior notice.

b. Payment

We accept secure payments through third-party payment providers. You must provide valid payment information, and we are not responsible for any issues arising from third-party payment processing.

4. Shipping & Delivery

  • Orders are processed within 1-3 business days.
  • Shipping times vary depending on your location. Estimated delivery times are provided at checkout.
  • Olivéa is not responsible for delays caused by shipping carriers or customs.
  • Any additional customs duties or taxes are the responsibility of the customer.

5. Returns & Refunds

a. Return Policy

  • You may return unused, unopened products within 30 days of delivery.
  • Returns must be in their original packaging.
  • We do not accept returns on opened or used products due to hygiene reasons.

b. Refunds

  • Refunds will be processed within 5 Days after receiving the returned item.
  • Shipping costs are non-refundable unless the return is due to our error.

For more details, visit our Return Policy.

6. Product Disclaimer

  • Our skincare products are for cosmetic use only and are not intended to diagnose, treat, or cure any medical conditions.
  • Always perform a patch test before using a product.
  • Olivéa is not responsible for allergic reactions or improper use of our products.

7. Intellectual Property

All content on our website, including images, text, and branding, is owned by Olivéa and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without our permission.

8. Limitation of Liability

To the fullest extent permitted by law, Olivéa is not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our products.
  • Delays, inaccuracies, or errors on our website.
  • Issues arising from third-party services, such as payment processors and shipping carriers.

9. Privacy Policy

By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting on our website. We encourage you to review these Terms regularly.

11. Governing Law

These Terms are governed by the laws of USA. Any disputes will be handled in the courts of USA.

12. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: Support@globalluxurycompany.com
📍 Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI HONG KONG, HONG KONG, HONG KONG, 000000